--Do I have to pay by PayPal?
We accept PayPal and Credit Card. Write the shipping info on check out page, then choose a payment method Credit or PayPal to continue.
--Can your lights run on 240v?
Yes! Mars Hydro LED grow lights can run safely on voltages ranging from 110v to 277v. Check the details below:
--Is light full spectrum for all stage of plants?
Yes, Mars light is full spectrum and is available for all stage of your plants. With white, blue and red spectrum, great ratio for all stage of plants.
--Do you ship from EU or China factory?
We have warehouse in Germany and UK, will ship from EU to EU, not China factory, no customs.
EU(including Ireland): Shipping from Germany warehouse with EU plug.
UK: Shipping from UK warehouse with UK plug.
We ship to 25 European countries(including Germany, UK, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Romania, Poland, Portugal, Russia, Slovakia, Slovenia, Spain, Sweden)
--How many days can I get my package after placing an order?
Normally most in-stock products are shipped within 1-3 business days of the order payment completed.
Germany: 2-5 business days; UK: 3-5 business days; EU: 5-15 business days
--How do I cancel/change my order?
If you have not paid your order, you may log into your account and remove item from the cart. If paid, contact email@example.com ASAP. Once your order has shipped, we cannot cancel/change for you.
--What's the recommend Light Hanging Height?
All is depending by your plants:
--I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?
The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions.
--I have the large area growing plan, how to choose the commercial led grow light for max yield?
Our SP3000/SP6500, FCseries are designed for commercial growing. There are Samsung and Osram led chip, high light efficacy with 2.8umol/j PPE and IP65 waterproof, max2.5g/w
SP Application: Greenhouse, Side-Supplement Lighting, Indoor Taller Plants
FC Application: Single or Multi-Tier Racking, Indoor Shorter Plants.
For more info, please contact us at firstname.lastname@example.org