1. Does Mars Hydro ship to Sweden?
Yes, Mars Hydro ship to most Europea countries, for example Croatia, Ireland. Please check the shipping policy for details
2. How long does shipping take?
Shipping times depend on your location. Mars Hydro warehouse is in Germany
Germany buyer: 2-5 business days;
EU buyer: International shipping may take longer, generally 5-15 business days. By DHL, DPD, GLS or other couriers
3. Are shipping fees included in the product price?
It's free shipping for Germany buyer. For EU buyers, shipping costs will be calculated during checkout based on your location and the size of your order.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.
5. What happens if my grow light arrives damaged?
If your product arrives damaged, contact Mars Hydro customer service immediately with photos of the damaged item and packaging. We will assist you with a replacement or refund.
6. Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, you can contact Mars Hydro customer support to update the shipping address. Changes may not be possible once the order is in transit.
7. What's the size&weight of package?
FC1500EVO:light size: 415*400*72mm; net weight:2.8KG
package size: 465*465*130mm; gross weight:3.8KG
FC3000EVO:Light Size: 595*540*61.5MM; Net Weight: 4.5KG
Package Size:640*595*95MM; Gross Weight:5.7KG
FC4000EVO:Light Size: 1130*361*65MM; Net Weight:4.9KG
Package Size: 1185x415x100mm; Gross Weight:6.4KG
FC4800EVO:Light Size: 840*840*80.7MM; Net Weight: 7.3KG
Package Size: 900*585*125MM; Gross Weight:8.9KG
FC6500EVO:Light Size: 1145*1120*80.7MM; Net Weight: 9.8KG
Package Size: 1185x635x125mm; Gross Weight:12.7KG
FC8000EVO: light size: 1147*1120*89mm; net weight: 11.2KG
package size: 1185x635x135mm; gross weight:14.6KG;
FC1000W:Light Size: 1147*1120*98.8MM; Net Weight: 12.5KG
Package Size: 1185*675*140MM; Gross Weight:15.8KG
FC1200W:Light Size: 1700*1147*98.8MM; Net Weight: 15.2KG
Package Size: 1185*1145*140MM; Gross Weight:18.6KG
8. How to do if I only receive part of my order?
For two or more items, we usually shipped out with separately packages with different tracking numbers. No worries if you only receive part of order firstly, Please notice the following tracking numbers
9. Is it okay to deliver on 3:00pm or other special request?
For special shipping requirements, once you receive the tracking number and the package has arrived in your country, please contact the shipping company directly to coordinate further details.