MARS HYDRO WARRANTY
Warranty Service
To submit a warranty request, email【[email protected]】
Warranty Provided:
Subject to the exclusions set forth below, Mars Hydro warrants its LED Grow Lights, inline duct fans, and heat mats to be free from defects in material and workmanship for a fixed duration from the date of shipment from Mars Hydro. Details are listed below:
●Most LED grow lights ( FC, FC-E, TS, SP series) are covered by a five (5) year limited warranty, including:
- First 12 months: Full coverage (free components, repair service, and shipping).
- Years 2–5: Limited coverage (free components; repair and shipping costs borne by the customer). For full product replacement, the customer must pay depreciation costs.
●SP150, TS600, VG, Adlite Series: 2-year limited warranty.
- Year 1: Full coverage – free replacement with the same model. If the customer wishes to upgrade, the price difference must be covered.
- Year 2: Limited coverage – replacement or trade-in available with depreciation costs paid by the customer.
●Inline duct fans, smart controllers/power strips: 2-year warranty.
- Year 1: Full coverage.
- Year 2: Limited coverage – free replacement parts (shipping costs borne by customer). For full product replacement, the customer must pay depreciation costs
●Heat mats, clip-on fans, Humdifier, water pumps (in irrigation kits): 1-year full warranty.
●Non-Electrical Products (Grow Tents & Accessories): Covered by a 1-year warranty, limited to material or manufacturing defects.
- Normal wear and tear (e.g., fabric fading, zipper wear, scratches).
- Damage caused by improper use, incorrect assembly, modification, or improper storage.
- Environmental or accidental damage (humidity, mold, pest infestation, fire, flooding, etc.).
For non-covered cases, Mars Hydro may provide paid repair or replacement parts.
The Warranty applies only when:
●Sales are made through the Mars Hydro direct websites, or through authorized distributors or retailers, or through authorized third-party platforms such as Amazon, eBay, Alibaba, etc.
●Products are installed in applications in which ambient conditions are within the range of intended operating conditions.
LED grow lights – Ambient temperatures≦40℃ (104℉)
Inline duct fans – Ambient temperature≦30℃ (86℉); Relative humidity≦65%
Heat mats – Ambient temperature≦40℃ (104℉)
●Failure of the LED Products that is NOT a result of external causes, including acts of nature; human damage; improper or unauthorized use; or any other occurrences beyond Mars Hydro’s reasonable control. Adequate operation records must be provided to Mars Hydro upon request to substantiate that the Products have failed to comply with the terms of this Limited Warranty.
Please Note:
●Discontinued Mars Hydro grow lights[“ECO”, “ PROII”, “MARSI”, “MARSII”, “REFLECTOR”, “MARSCOB”]are no longer covered by warranty; replacement parts of them are unavailable as well. Please purchase alternatives.
●No warranty for Mars Hydro grow tents.
●Warranty claims regarding the Products must be submitted in writing within (30) days of discovery of the defect or failure to Mars Hydro post-sales[[email protected]] or authorized sales representative.
●Products may be required to be returned for inspection and verification of non-conformance by Mars Hydro but no Products or will be accepted for inspection, verification or return unless accompanied by a “Return Request” from Mars Hydro solution team.
●Mars Hydro reserves the right to modify or discontinue this Limited Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any Products purchased after such modification or discontinuance.
Warranty Procedure
Contact Mars Hydro Solutions Team [[email protected]] with the following prepares readily:
- Order information (order number, purchase platform, and order email).
- A detailed description of the issue.
- Photos of product labels and packaging (if available).
- Photos or videos clearly showing the defect.
Possible solutions include:
- Free replacement parts.
- Product repair or replacement with an equivalent model.
- Refund in cases where repair or replacement is not possible.
Substitute-Lighting Service
If your plants require continuous lighting and you cannot return your LED grow light immediately, Mars Hydro provides substitute lighting during warranty service:
- A refundable deposit will be charged.
- Customers are responsible for round-trip shipping.
- Substitute lights must be returned within one week after receiving the repaired unit.
- The deposit will be refunded once the substitute is returned in good condition.
Shipments Issued From China: Mars Hydro ONLY offers free components/accessories within 5 years in the condition that the buyer is responsible for all the costs incurred – including shipping costs, customs costs, etc.
