Payment
The reasons maybe:
1. 3DS authentication failed: please contact your bank to get the correct 3D authentication before paying
2. Payment limited: please contact the issuing bank to confirm the bank card payment limit
3.Insufficient account balance: please ensure there are enough amount in your account
For other problems, feel free to contact us if we can help.
We accept PayPal and Credit Card. Write the shipping info on check out page, then choose a payment method Credit or PayPal to continue.
Contact us at [email protected], we’re always here to help.
Sorry, we only accept PayPal installment, no cash on delivery, no collection
There is problem between PayPal and Ideal, you will receive the email from PayPal later, the payment will be returned to you. Please pay via PayPal or Credit Card directly.
Shipment
We have warehouse in Germany, will ship from EU to EU, not China factory, no customs.
EU(including Ireland): Shipping from Germany warehouse with EU plug.
Normally most in-stock products are shipped within 1-3 business days of the order payment completed.
Germany: 2-5 business days; UK: 3-5 business days; EU: 5-15 business day
You can check your account if you register on our website. We’ll also send a tracking number email to your email when the shipment is done.
We ship to Most European countries(including Germany, UK, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,Netherlands, Romania, Poland, Portugal, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland), for some limited area, please check our shipping policy
Our out-of-stock products are being replenished as soon as possible, with the majority being back in stock within 4-5 weeks. Our customer service agents do not have an estimated time of when a product will be back in stock. We recommend checking out other sales channels for availability and putting your email on the restock notifications box on the product page.
Order
If you have not paid your order, you may log into your account and remove item from the cart. If paid, contact [email protected] ASAP. Once your order has shipped, we cannot cancel/change for you.
Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.
Please contact [email protected] ASAP. Our service team will offer you steps and solutions.
Product
All FC is the FC-EVO now. The outside and manual write FC light, but you can check the sticker of light bar where note SAMSUNG LM301H EVO
The power extension cord has been shortened in the new Mars Hydro LED models under 480W:
1. Improved Heat Dissipation:
The new LED models below 480W feature advanced heat dissipation technology. This eliminates the need to place the power supply farther away from the light for cooling, reducing the necessity for a longer cord.
2. Customer Feedback on Portability:
Many customers expressed that the longer power cords in older models were inconvenient to organize and store. The shorter cord in the new models enhances convenience and makes the setup tidier.
This update is specific to the new LED models under 480W and reflects our dedication to improving product design based on user feedback.
Yes! Mars Hydro LED grow lights can run safely on voltages ranging from 110v to 277v.
Yes, Mars light is full spectrum and is available for all stage of your plants. With white, blue and red spectrum, great ratio for all stage of plants.
The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions.
Our SP3000/SP6500, FCseries are designed for commercial growing. There are Samsung and Osram led chip, high light efficacy with 2.8umol/j PPE and IP65 waterproof, max2.5g/w
SP Application: Greenhouse, Side-Supplement Lighting, Indoor Taller Plants
FC Application: Single or Multi-Tier Racking, Indoor Shorter Plants.
Sorry, the two are incompatible.If you want to obtain a fan with touch screen controller, you need to buy the whole fan package again.
DO NOT clean directly with water!
1)Turn off the lights.
2)Unplug the power supply, so that the lights are in a Non-Electric state.
3)Use a clean cloth (with some alcohol) to gently wipe the light panels.
