Payment
We accept PayPal and Credit Card. Write the shipping info on check out page, then choose a payment method Credit or PayPal to continue.
Contact us at [email protected], we’re always here to help.
Sorry, we don’t accept installment, or cash on delivery
There is problem between PayPal and Ideal, you will receive the email from PayPal later, the payment will be returned to you. Please pay via PayPal or Credit Card directly.
Shipment
We have warehouse in Germany, will ship from EU to EU, not China factory, no customs.
EU(including Ireland): Shipping from Germany warehouse with EU plug.
Normally most in-stock products are shipped within 1-3 business days of the order payment completed.
Germany: 2-5 business days; UK: 3-5 business days; EU: 5-15 business day
You can check your account if you register on our website. We’ll also send a tracking number email to your email when the shipment is done.
We ship to Most European countries(including Germany, UK, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,Netherlands, Romania, Poland, Portugal, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland), for some limited area, please check our shipping policy
Our out-of-stock products are being replenished as soon as possible, with the majority being back in stock within 4-5 weeks. Our customer service agents do not have an estimated time of when a product will be back in stock. We recommend checking out other sales channels for availability and putting your email on the restock notifications box on the product page.
Order
If you have not paid your order, you may log into your account and remove item from the cart. If paid, contact [email protected] ASAP. Once your order has shipped, we cannot cancel/change for you.
Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.
Please contact [email protected] ASAP. Our service team will offer you steps and solutions.
Product
Yes! Mars Hydro LED grow lights can run safely on voltages ranging from 110v to 277v. Check the details below:
TS600: 220-240V;110-130V
TS1000/TS2000/TS3000: 100-277V
SP150: 220-240V;110-130V
SP3000/SP6500: 100-277V
FC3000/FC4800/FC6500: 100-277V277v.
Yes, Mars light is full spectrum and is available for all stage of your plants. With white, blue and red spectrum, great ratio for all stage of plants.
The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions.
Our SP3000/SP6500, FCseries are designed for commercial growing. There are Samsung and Osram led chip, high light efficacy with 2.8umol/j PPE and IP65 waterproof, max2.5g/w
SP Application: Greenhouse, Side-Supplement Lighting, Indoor Taller Plants
FC Application: Single or Multi-Tier Racking, Indoor Shorter Plants.
Sorry, the two are incompatible.If you want to obtain a fan with touch screen controller, you need to buy the whole fan package again.
DO NOT clean directly with water!
1)Turn off the lights.
2)Unplug the power supply, so that the lights are in a Non-Electric state.
3)Use a clean cloth (with some alcohol) to gently wipe the light panels.
You can’t keep the remaining light bars working! Our FC-E series lights have a dimming function that allows you to use dimming at different stages to meet the growth needs of your plants.
The remaining light bar will be overloaded with too much current and become too hot, eventually causing the entire light to burn out. No matter how many light bars are dismantled, the total power of the whole light remains the same. Take FC-E3000 as an example, FC-E3000 has four light bars with a total power of 300W, then the power of each light bar is 75W. After removing two light bars, the remaining light bars will share the power of 300W equally, and each light bar reaches 150W.
Meanwhile, the light chips of FC-E series are densely distributed, so if you run two light bars of FC-E3000, it will cause the light to be burned because of excessive current and overload operation.
