Order Confirmation
As soon as you place the order, we will send an order confirmation email to you. Normally most in-stock products are shipped within 2-5 business days of the order payment completed. For pro-order products, customers can choose to wait for shipment or refund
Order Shipment
Please confirm your street address within 35 characters, thanks.
We will send the tracking information to your email address once the item is shipped out, so you can track the shipment easily
We ship to 28 European countries(including Germany, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,Netherlands,Norway, Romania, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden,Switzerland)
Shipping time: Germany: 2-5 business days; EU: 5-15 business days. By DHL, DPD, GLS or other couriers.
Shipping fee: calculate on check out page
Ireland Buyer: will ship from Germany with EU plug
We don’t ship to:
- Andorra, Iceland, Liechtenstein, Macedonia, Ukraine, Vatican City. San Marino, Cyprus
- Island, like Palma, Corse, Jersey
- Some limited areas
Change Order
If you have to change your order after you completed the payment, please contact us for the first time when you realize that. we will reply to you ASAP and try our best to correct it. Please understand that if the item has shipped from the warehouse, the change maybe will not succeed, or there are time and cost increases.
Anything about shipping policy pls contact [email protected]
Your Order Shows Delivered But You Don’t Have It
If you only receive 1 item but buy more than 2 pcs items, please wait or contact us, we shipped separately packages, there are another tracking number
If your tracking number shows delivered on the shipping company’s website but you don’t have it, please do the following:
• Check the area around your home for the package and ask anyone it may have been left with.
• If the package is not found please call the shipping company’s directly to report a missing package. so you can get the logistics information fastest.
• Pls email us about it at the same time. ( [email protected])
Mars Hydro can not be held responsible for packages stolen from the delivery address so please be sure to ship to a secure location! If the items are lost, we need at least 30 days to investigate. so after we provide the tracking number, hope you can follow the dynamics of the logistics of the items, continue to view our mail about the notification, so you will receive the items successfully.
